🐾 Got Questions? We've Got Answers 🐾

During sales and holidays -- due to holiday-related longer postal times and increased inclement winter weather -- your orders may take a bit longer to ship. Do not be alarmed if your package seems to be moving slower than usual, and please be prepared to give a bit of extra time for your items to arrive. 

 We definitely understand and apologize for any frustration associated with this -- we never want to make you wait any longer than necessary for something you and your pup are excited for. Please know that we’re working our absolute hardest to get your items packaged and shipped as quickly as possible. We know that all those soon-to-be-had tail wags are going to make it well worth the wait!

 If you have any further questions, you can contact us through email at hello@paw-prize.com

Here is what you can expect:

• In the 48 Contiguous US States, it’ll take 5-10  business days.

Still haven't gotten the answer you were looking for? Connect with the Paw Happy team here or reach a Paw Prize specialist by emailing hello@paw-prize.com 

Once your package hits the road, you will receive an email letting you know that your order is on its way! You’ll be able to keep an eye on your packages’ progress via the tracking link provided.

 Only received half of your order? Check out ‘Where Is The Rest Of My Order’  for info on split shipping.

If you still need help locating your pup’s package, we can help! The Paw Happy team is available here, or reach a Paw Prize specialist by emailing hello@paw-prize.com

While it doesn’t happen often, it is possible that part of your order will need to be shipped separately in the occasion that an item is not available to ship or coming from a different warehouse.

Not to worry though, Paw Prize will send you an email as soon as the rest of your order’s tracking info becomes available. Orders with split-shipping will typically arrive within a few days of each other.

Having trouble locating the rest of your order? Let us know! Our BarkHappy team is available here to help out! Or, reach a BarkShop specialist by email at Hello@paw-prize.com.

Have a disappointed pup on your hands? Not on our watch!

If your dog doesn't love something in their Paw Prize order then we haven’t done our job! We want to help make sure that your best friend has the best experience possible.

To begin the return process, connect with the Paw Happy team  or email hello@paw-prize.com to connect with a shop specialist. 

**To be considered unused products must be returned in original packaging without any missing tags or stickers and received within the last 30 days Not sure if your item qualifies for free returns? Just ask! 

If your dog doesn't love something from our site, we are dedicated to help find the perfect match! That is our Dog People Promise! If you're not sure what to try, we're always happy to give recommendation because a happy dog is the ultimate treat! Our promise is to make your dog happy.